Thank you for choosing AV Print Solutions. As we provide digital products and services only, including antivirus software, VPN services, subscriptions, and license keys, please review this policy carefully before making a purchase.

1. DIGITAL PRODUCT NATURE

All products sold by AV Print Solutions are intangible digital goods delivered electronically via email, account access, or download link.
Once a digital product has been delivered, activated, or accessed, it is generally non-returnable and non-refundable, except as outlined below under our 30-Day Money-Back Guarantee and eligibility conditions.

2. 30-DAY MONEY-BACK GUARANTEE

 
We offer a ✔ 30-Day Money-Back Guarantee on eligible digital products to ensure customer satisfaction.

A refund request may be considered within thirty (30) days of the purchase date, subject to the eligibility criteria listed below.

3. ELIGIBILITY FOR REFUNDS

 
A refund request may be approved within 30 days only under the following circumstances:

The digital product was not delivered due to a technical error

You were charged incorrectly or a duplicate payment occurred

The license key or digital product is invalid or non-functional and cannot be replaced

The product received is materially different from what was described at the time of purchase

All refund requests must be submitted within thirty (30) days of the purchase date.

 

4. NON-REFUNDABLE SITUATIONS

 
Refunds will not be issued for:

Digital products that have been successfully delivered and activated, unless covered under the 30-Day Money-Back Guarantee conditions

Subscription services that have already started

Change of mind or accidental purchase

Incompatibility with your system or device

Failure to cancel a subscription before renewal

Issues caused by third-party software providers beyond our control

 

5. CANCELLATION OF SUBSCRIPTIONS

 
Subscription services may be canceled before the renewal date to avoid future charges.

Cancellations do not result in refunds for the current billing period

Access will continue until the end of the active subscription term

Cancellation instructions are provided in your confirmation email or by contacting support

 

6. REFUND REQUEST PROCESS

 
To request a refund, please contact us with the following details:

Order number

Email address used for purchase

Reason for refund request

📧 Email: service@avsecurehub.com

Our team will review your request and respond within a reasonable timeframe.

 

7. REFUND PROCESSING

 
If approved:

Refunds will be processed within 7 working days

Funds may take 1–2 billing cycles to appear, depending on your payment provider

You will receive confirmation once the refund has been completed

 

8. THIRD-PARTY SOFTWARE TERMS

 
All digital products sold by AV Print Solutions are subject to the terms and conditions of the respective software providers.

AV Print Solutions is an independent reseller and does not control third-party refund policies, license restrictions, or software performance.

 

9. CONTACT US

 
For questions regarding this Refund & Cancellation Policy:

AV Print Solutions
📞 Phone: +44 80 0707 4208
📧 Email: service@avsecurehub.com

📍 Address: 20 Wenlock Road, London, N1 7GU, United Kingdom